Policy version: 4 November 2026

Perslis Security support

Perslis Security is published by Roll SEO LLC under the Perslis name. For help with the Home or Building edition, use the Perslis contact form. Start your message with “Perslis Security” and describe what you expected and what happened.

Include your app version, macOS version, Mac model and the camera make or stream type when relevant. A screenshot can help if it does not contain private footage or credentials. Keep passwords, API keys, payment details and unrelated recordings out of your message.

The contact form uses FormSubmit to forward the information you choose to send to Perslis. Read the privacy notice for how support information is handled.

Monitoring stopped

Keep the app open and the Mac awake. Check camera connectivity, the active subscription, available storage and which cameras are selected for active monitoring. If the issue follows a downgrade, review the owner’s active camera and building selection. Inactive settings and retained recordings remain saved.

Purchases and plans

Use Restore Purchases in the app to check an existing Apple purchase. Use Manage Subscription or Apple’s subscription management page to change or cancel a plan. Apple handles payment and billing; Perslis support does not need your card number.

Camera footage and privacy

Recordings and saved room knowledge are stored locally. Retention settings, recording holds and available storage affect what remains. Exported copies and backups have their own retention. Read the privacy notice for optional online features and contact routes.

Owner access and local users

Use the recorder-owner sign-in option to authenticate through macOS. A delegated user needs a valid local token and permission for the requested cameras or recordings. A subscription does not replace these permissions. Contact the recorder owner if your user token was revoked or your camera selection changed.

Open-source notices

The app includes third-party licenses and the exact FFmpeg source with its build instructions. In Finder, choose Show Package Contents for Perslis Security and open Contents → Resources → ThirdPartyNotices. Contact us if you need help locating these materials.